Privacy at Katungul

Personal information collected by Katungul depends on your interaction with us, either as a program participant, Client, Employee, Board member or volunteer. Katungul takes all reasonable steps to ensure personal information collected is accurate, up to date and complete.

If you are a Client, unless otherwise permitted by law, only with your consent we may also collect and store sensitive information that is relevant to assessing you for, or providing you with, agreed healthcare and/or wellbeing services.

Katungul collects your personal information directly from you through the use of standard forms, in person during a consultation or telephone conversation. There may be some instances where we collect personal information such as from a Carer or Specialist Care Provider. Katungul does not collect personal information via an internet portal.

Katungul only uses or discloses personal information about you for the purposes for which it was collected, having regard to the purpose of the use or disclosure, accurate, up to date, complete and relevant. Katungul does not disclose personal information to overseas recipients.

Katungul takes all reasonable measures to ensure that personal information is stored safely to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Clients may access personal information Katungul holds about you, upon making a written request. If you believe the personal information we hold about you is inaccurate, incomplete or out of date, you should notify us. Upon notification we will take reasonable steps to correct the information, having regard to the purpose for which it is held, so that it is accurate, up to date, complete, relevant and not misleading.

If the personal or sensitive information that we require, in order to provide services to you, is not provided, or is incomplete, or is inaccurate, we may be unable to provide you with the services you are seeking.

Applications must be in writing via requests@katungul.org.au. Your request to either view the record or obtain a copy must be clear. If you are seeking access to documents relating to your own personal affairs, please attach proof of your identity (e.g. driver’s license, passport and/or health care card).

Records will only be provided to another person if written authority from the patient is given, or if you can provide evidence you have been named as Power of Attorney by that person for all their affairs; have been appointed Legal Guardian; or are the direct Next of Kin in the case of a deceased person.

Records may also be made available in accordance with due legal process, e.g. as evidence in a legal action before a court.